Having issues with customer experiences?
The answer to your problems might be that you need to develop an innovative road map.
Developing a road map for your business, non-profit or organization could be the key catalyst that can turn your place of business around or have it excel even further.
Creating a road map is not as difficult as many people might think. What some people may think is difficult could be the daunting task of actually starting.
One way to start with a road map is to open your mind and to think inside the box, outside the box and around the box. Drawing out a road map going step by step helps greatly. Starting first with customer contact to then shaking hands at the end. Filling in between these two segments will make you think deeply and may need a team to complete.
Remind yourself and your team the following 3 key elements:
Keep in mind that there might be revisions of your road map, many of them.
Leaders Eat Last.
It is a great concept to think about. Knowing that your boss letting you take your lunch first, ensuring you get the first fresh cups of coffee, helping with the endless phone calls, etc..
But how many managers, bosses or leaders actually eat last?
It is a shame that many leaders do not eat last, they do not let the employee leave a little early to help the employee if they have to get their children early from school, taking over some of the employee’s workload, etc..
Managers need to realize that their organization is only as strong as their weakest link. Now, the manager doesn’t need to do their employees work for them, but when you, as a manager, notice that your employees are heavily burdened can do a few things to elevate that said burden.
The following are a few ideas of what a manager could do to help their employees:
1. Recruit interns that can help with monotonous tasks.
2. Give employees one hour per week to purge out their business email account of old, non-important emails.
3. Give employees one hour per week to let them do what they perceive are their highest priority in the job, in order for them to catch up.
Managers cannot do everything for the employee, they might be extremely busy as well. Great employees will recognize that fact and not prejudge their bosses if they couldn’t help with the overload amount of work that they have on their desk. This article is for the employees that have managers that do not bring much to the table and still won’t help employees.
Throwing money at anything and everything is always the answer, right?
Money does solve many things. It’s the Sales Cures All Effect.
Does that mean that you give out gift cards to your employees for every exceptional act they do, well that depends on you as a manager. Do what you want, if you think that your employees deserve, then do it. If it makes you happy and your employees happy, do it.
Pay Close Attention
Pay close attention to your employees that have received the gift card AND the employees that did not. Were the employees that did not receive a gift card happy for the employee that did receive one or seem fake or have factitious reactions when they were celebratory towards the winning employee?
Again, pay close attention to your employees reactions after you tell them that they are going to receive a gift card. Were they ecstatic, did their reaction seem over done, was it genuine, did you find the gift card sitting on their desk after they left work to go home, etc.?
Giving out monetary incentives could help you, as a manager or boss, gain important information on the morale, politics, mood and much more in your office or department. Of course, giving out money incentives to your employees may raise the level of morale and motivation, but only for a temporary amount of time.
Managers and business owners have come to me in the past seeking advise and they all state similar scenarios: I don’t know why my employees are unmotivated?; Why does my company have such low morale?; etc. etc. etc..
KISS IT (Keep It Simple Stupid)
I tell them, Well do you acknowledge all of the work they do for you?
Typically the answer that I receive is No.
How else are employees going to build their self worth and self confidence if they feel that the work they do is not good enough, because that is how they feel when management does not acknowledge their hard work, especially if their work was well above standard. Now I am not stating that your praise their work, but you at least tell the employee(s) that you noticed what they did and you appreciate it.
The Answer is Simple
Rather than dragging this article out, the answer is short and simple: Acknowledge your Employees.
You might have heard someone in the past state that they don’t want to tell someone bad news, because they may not be my friend any more afterwards. That is sometimes understandable in life, but not in business. You, the manager, are not your employees friends, nor are you enemies.
It is a difficult balance to not be your employees friends, but not be seen as a ruthless tyrant. There are a few things you have to remind yourself in regards with the balance of friend and boss.
1. Your employees are an expense.
If you are a business owner, remember that your employees are an expense to your company. Befriending them will only make it more difficult to let them go when your financials call for it.
2. Your employees talk about you behind your back.
Regardless how good you are to your employees, offering them extra time off for a sick child, attending their family members’ funeral or even loaning them money if they are short paying their rent. It will not take much for them to switch from looking up to you to then talking about you behind your back. No matter what you do, they will complain about something about you.
3. It is going to be much harder to fire them or lay them off.
Let’s face it, sometime or another, you as a manager or a business owner need to lay off or fire someone,it’s part of the job description.
I know it’s hard to not become friends with people that you manage, especially if you have known them for decades, but when the time comes to make serious decisions you will then wish that you weren’t such close of friends.